nbage's Privacy Policy
Your personal information matters to us — here is a full explanation of what we collect, why we use it, and how securely it is kept.
This Privacy Policy ("Policy") applies to all users ("you", "user") of the nbage platform ("we", "us"). By visiting the nbage.lat website or creating an account, you are considered to have accepted the terms of this Policy.
We believe that digital privacy is a fundamental right of every user. The purpose of this Policy is to clearly inform you of what information we collect, how we use it, and what rights you have over your data.
1. Data Collection & Sources
nbage collects your information in several ways. The types and sources of information collected are described below.
1.1 Information You Provide Directly
During account registration and management, you provide the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Payment information — bKash, Nagad, Rocket, or bank account details
- National ID or passport details for identity verification
- Messages and related information you share when contacting our support team
1.2 Automatically Collected Information
When you use nbage, our system automatically collects the following information:
- IP address and device type
- Browser type and operating system
- Page visit history and session duration
- Information collected through cookies and similar tracking technologies
- Login and logout times, transaction history
1.3 Information Received from Third Parties
For identity verification or fraud prevention purposes, we may verify your identity-related information with trusted third parties. However, this information is limited strictly to the verification process and is not used for any commercial purpose.
2. Purpose of Data Use
nbage uses your information only for the legitimate purposes listed below. Your data is not used for any other purpose without your consent.
Account Management & Service Delivery
We use your information to keep your account active, process transactions, and maintain service quality. This includes age verification (confirming 21+), identity verification, and payment processing.
Security & Fraud Prevention
Your information may be analysed as part of our responsibility to detect suspicious activity, prevent unauthorised access, and guard against money laundering.
Customer Service & Support
Our 24/7 support team may access your account information to resolve your complaints or questions promptly. This access is strictly controlled and is for service purposes only.
Service Improvement & Personalisation
We analyse your usage patterns to improve the platform experience and customise services to your preferences. This analysis is not shared with any third party.
Communication & Notifications
We use your contact information to send important account updates, security alerts, and, where you have given consent, promotional information. The option to turn off notifications is always available.
3. Data Storage & Retention
We retain your information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is used.
- While your account is active: Your complete account information remains active and you can access it at any time.
- After account closure: Certain financial and identity-related information is retained for a defined period in accordance with mandatory legal requirements.
- Logs & session data: Technical logs and session data are automatically deleted after a set period.
- Deletion requests: If you request deletion of your data, any information held beyond legal obligations that is no longer necessary will be removed.
All data is stored on secure servers protected using SSL (Secure Sockets Layer) encryption technology. Security is ensured at both the physical and digital level.
4. Data Sharing with Third Parties
nbage never sells your personal information or transfers it to third parties for advertising purposes. However, information may be shared in the specific circumstances described below:
4.1 Service Provider Partners
For payment processing, we work with bKash, Nagad, Rocket, and bank transfer services. These providers receive only the information necessary to complete a transaction and may not use it beyond that. Game providers — such as Pragmatic Play, PG Soft, or JILI — do not receive your identity information; only technical data relating to the game session is transferred.
4.2 Legal Obligations
We may be required to provide information in accordance with a legally valid order from a competent court or government authority. In such situations, we will supply only the specific information stated in the order.
4.3 Business Changes
In the event of a company merger or acquisition, your information may be transferred to the new owner. However, the new owner will be contractually bound to uphold the data protection commitments set out in this Policy.
5. Cookies & Tracking Technologies
nbage uses cookies to ensure the website functions correctly and to improve your experience. Cookies are small text files stored on your device.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the site — this includes maintaining login sessions, remembering language preferences, and managing security tokens. Disabling these cookies may cause the site to not function correctly.
5.2 Performance Cookies
These cookies tell us which parts of the site users visit most and where issues arise. This information is collected anonymously and does not personally identify you.
5.3 Cookie Controls
Cookies can be disabled or deleted from your browser settings. Please note that disabling essential cookies may cause some services to not work correctly.
6. Your Rights & Controls
You have the following rights over your personal information, and nbage respects those rights:
- Access: You have the right to know what information we have collected about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: You may request deletion of data held beyond legal obligations.
- Right to Restrict Processing: In certain circumstances, you may request that processing of your information be temporarily suspended.
- Right to Portability: You have the right to receive your information in a commonly readable format.
- Right to Object: You may object to the use of your information for marketing or profiling purposes.
To exercise these rights, contact our support team. We will respond within a set timeframe after receiving your request.
7. Data Security Measures
nbage takes the highest technical measures to protect your information. Our security framework consists of the following elements:
- SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
- Two-Factor Verification: A two-step verification process for account access and financial transactions.
- Secure Data Centres: Data is stored on servers secured at both the physical and digital level.
- Regular Security Assessments: Regular audits conducted to identify vulnerabilities.
- Staff Training: Employees who access data receive strict training on privacy and security.
- Incident Response: A team prepared to respond quickly in the event of any security incident.
Even so, no technical measure is 100% secure. If you suspect any security risk, please notify us immediately.
8. Underage Users & Age Restrictions
nbage is for users aged 21 and above only. We do not knowingly collect any information from anyone under the age of 21.
Age is verified at the time of account registration. Through our identity verification process, we ensure that only users of eligible age can access the platform. If it becomes known that a user is under 21, their account will be closed immediately and the collected information will be deleted.
If you are aware of a minor using our platform, please contact us.
9. Changes to This Policy
This privacy policy may be updated from time to time to keep pace with changes in technology, law, or our services. For significant changes, we will notify you in the following ways:
- Displaying a clear notice on the website
- A direct notification to your registered email or mobile number
- Updating the "Last Updated" date at the top of this page
Continued use of the site after a change is made will be considered acceptance of the updated policy. We recommend checking this page regularly.
10. Contact for Privacy Matters
If you have any questions about this privacy policy, any requests regarding your information, or any concerns you wish to raise, please contact us:
24/7 Live Chat
Support is available in Bengali and English — contact us directly via the live chat option on the site.
Email
[email protected]
Response Time
Immediate assistance is available via live chat. Emails will be responded to as soon as possible.
This policy has been written in Bengali and the Bengali version shall be considered the legally authoritative version. In the event of any linguistic interpretation, the Bengali version shall take precedence.
Enjoy Responsibly
Keep your information secure and enjoy the full casino and sports betting experience on nbage.